Frequently asked questions
Everything you should know before requesting a quote
The most common questions about domestic Mexican freight and cross-border transport to the U.S.
It depends on origin, destination and service type. Frequent routes from the Bajío, central Mexico or any origin toward the border or inland U.S. usually take 3 to 7 business days. We provide an exact transit window when quoting.
Typically a commercial invoice, packing list, carta porte and consignee details. Certain products may require extra permits. We guide you step by step so nothing gets held at customs.
Yes. We coordinate pickup at your plant or warehouse in Mexico and delivery at the U.S. destination, including the border crossing and inland logistics.
We keep you informed in real time. Our team works with the customs broker and carrier to resolve any incident quickly and minimize impact on your operation.
We quote comprehensively: unit type, route, weight, volume, frequency and customs service. FTL is priced per trip; LTL considers weight and volume.
We define them with you when quoting, based on the type of operation and its frequency. If your finance team needs to work on specific terms, tell us from the first conversation and we review it as part of the proposal.
Yes. VORAX handles cargo insurance so every movement gives you peace of mind. If your company already has its own policy, we can also operate under your coverage; what matters is that the cargo is protected and you're certain everything is covered.
Yes. We operate national routes covering the Bajío, central, northern, northeastern and industrial regions. From our Querétaro HQ we coordinate local, long-haul and dedicated freight between any origin and destination in Mexico.
Times vary by distance and unit type. Regional routes usually deliver in 24-48 hours; long-haul routes in 2-5 business days. We confirm a precise window when quoting based on your origin and destination.
Absolutely. Every movement includes real-time tracking, domestic or international. You get status updates and can check location and progress with your assigned account manager.
53' and 48' dry vans, smaller units for urban distribution, flatbeds, lowboys and dedicated units, depending on cargo type. We do not operate cold chain: if your cargo needs temperature control, we say so on the first call. We advise you on the most efficient and safe option for your shipment inside Mexico.
We specialize in B2B customers with recurring shipments, but we also handle one-off projects and occasional cargo when they fit our operational capacity. We quote each case individually.
Operating Policies
We operate with clear rules from first contact: standardized free loading/unloading times, and transparent cancellation policies that protect both your operation and the carrier's, avoiding wasted trips and last-minute surprises.
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Carta Porte, FTL, estadía, Incoterm, CAAT. En el glosario están explicados en una oración, sin tecnicismos de más.
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